Refund policy

At Dynamic Pillar, we aim for your complete satisfaction with our online courses. Here’s what you need to know about our return policy:

 

Refund Period

You have a 10-day window from the date of purchase to request a refund for any course.

Eligibility for Refund

For a refund, the course must not exceed 10% completion. Additionally, to be eligible, please ensure the course materials are not extensively viewed, used, or downloaded.

Requesting a Refund

To initiate a refund, contact us at info@dynamicpillar.com. Please include your purchase details. We'll review your request and, if eligible, process the refund.

Damages or Technical Issues

If you encounter any technical issues or concerns about the course content, reach out to our support team immediately. We're dedicated to resolving any issues to ensure you receive the best learning experience.

Non-Refundable Courses

Courses that have been significantly accessed or completed beyond the 10% threshold are not eligible for a refund. Additionally, any promotional or bundled courses sold at a discounted price are non-refundable.

European Union 10-Day Cooling Off Period

For customers within the European Union, you have the right to cancel your course purchase within 10 days of the purchase date.

Refund Processing

Upon approving your refund, we will process it through your original payment method within 10 business days. Keep in mind that the time it takes for the refund to appear in your account may vary based on your financial institution.

 

We strive to provide a seamless and positive experience with our online courses. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@dynamicpillar.com.